Privacy Policy

At Woo Casino, we take the trust our players place in us very seriously. We are dedicated to ensuring that your personal data is kept secure, handled with the utmost care, and treated with the respect it deserves. Our Privacy Policy outlines how we collect, use, and safeguard your information. Please take the time to read it thoroughly, so you can make well-informed decisions regarding your experience with us.

Data Processing

This Privacy Policy explains our obligations to process the personal data of players in accordance with gambling regulations. This process is crucial for enabling you to participate in our games and to receive the services we offer.

Our website is operated by Dama N.V., a company registered in Curaçao, and its wholly-owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. operates under a license granted by Antillephone N.V.

By accepting this Privacy Policy, you agree to the collection and use of your personal data as described here. We may update this policy periodically, so we recommend reviewing it regularly. Your continued use of our services indicates your acceptance of any changes.

Collection of Information

We collect various types of personal data when you interact with our website, including:

1. Registration Data: Information you provide during the registration process, such as your name, contact details, and identification documents.
2. Communication Records: Details of your interactions with our support team and other communication channels.
3. Transaction and Usage Data: Information related to your transactions, bets, and activity on the website.
4. Verification Documents: Documents required for identity verification and compliance with legal and regulatory obligations.

Usage of Information

The information we collect is used for the following purposes:

1. Processing Transactions: To process your bets, deposits, and withdrawals securely.
2. Providing Services: To deliver the services you have requested and provide customer support.
3. Verification and Compliance: To perform the necessary identity checks and comply with regulatory requirements.
4. Marketing Communications: To send you promotional materials, with your consent.
5. Legal Compliance: To ensure compliance with laws, including anti-money laundering regulations.
6. Fraud Prevention: To monitor activities and prevent fraudulent or illegal behavior.
7. Data Analytics: To conduct market research and aggregate data analysis to improve our services.

Marketing Communications

With your consent, we may use your personal information to send you promotional messages about our products and services. If you no longer wish to receive these communications, you can opt out at any time through your account settings or by contacting our support team.

Disclosure of Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following situations:

1. Within Our Group: We may share your data with other entities within our corporate group to provide services and ensure compliance.
2. Business Partners: We may share your information with trusted third-party partners who help us deliver our services or meet legal obligations.
3. Service Providers: Third-party service providers may process your data on our behalf to help us operate our website and provide you with services.

Data Security and Retention

We are committed to ensuring the security of your personal data. We comply with all relevant legal standards for data protection. Your personal data will be retained as required by law and for a minimum of five years after your account is closed, as required by anti-money laundering regulations.

Cookies and Tracking

We use cookies and other tracking technologies to enhance the functionality of our website, analyze usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings. Please note that restricting cookies may impact your experience on our site.

Your Rights and Contact Information

You have the right to:

1. Access and Correct Your Information: You can request access to your personal data and update it if necessary.
2. Opt-Out of Marketing: You can opt out of receiving promotional communications at any time.
3. Exercise Your Data Protection Rights: You can contact us to exercise your rights or file a complaint with the relevant supervisory authorities if you believe your data protection rights have been violated.

If you have any questions or concerns regarding your personal data, please contact our Data Protection Officer (DPO) via email.

This Privacy Policy reflects our commitment to protecting your privacy while providing a safe, secure, and compliant gaming environment. If you have any inquiries or requests regarding your personal data, please don't hesitate to get in touch with us.